One of the difficult things about any customer service job is that your day is full of repetitive tasks. It’s so easy to forget that this question that you’ve answered a hundred times today is brand new information for the person who is asking. Then this shows up in the mail:
She sent a thank you note for a task that we do a dozen times every day. It wasn’t anything out of the ordinary for us, but it meant enough to her to do something extra. My week has been a little bit easier with that in mind.